QMS Operations Dashboard
Mogale City Local Municipality
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To
Apply
Counter console
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Daily Volume
tickets issued per day
Peak Hours
tickets issued by hour of day
Average Wait Time by Department
issue → called
Counter Performance
which counter needs backup
Employee Performance
who serves the most customers · ranked by customers served, then citizen rating
Employee Logins
create a login for each person at a counter
Full name
Username
Password
Email (for password reset)
Role
Employee (counter)
Management (admin)
Create login
Board Adverts
rotate every 12 seconds on the TV
Heading
Message
Paid by / from (optional)
Start (optional)
End (optional)
Add advert
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Export for Council
monthly reports
Report month
Monthly PDF Report
Monthly Excel Export
Batho Pele KPI Report